"The best of you are those who feed others." —Prophet Muhammad ﷺ

Frequently Asked Questions

Participating Community Centres

 

 

Region CC Address
North Marsiling 100 Admiralty Road Singapore 739980
  Nee Soon Central Multi-Purpose hall next to Blk 749 Yishun Street 72 Singapore 760749
  Woodlands Galaxy 31 Woodlands Ave 6, Singapore 738991
     
South Teck Ghee  Blk 861 Ang Mo Kio Ave 10 Singapore 569734
  Toa Payoh Central 93 Toa Payoh Central Singapore 319194
  Kolam Ayer  3188 Geylang Bahru Singapore 339717
  Radin Mas  51 Telok Blangah Crescent Singapore 098917
  Henderson  500 Bukit Merah View Singapore 159682
     
East Pasir Ris Elias  93 Pasir Ris Drive 3, Singapore 519498
  Tampines Central  Tampines Central CC @ Our Tampines Hub, 1 Tampines Walk, Singapore 528523
  Tampines East  10 Tampines St 23, Singapore 529341
  Eunos  180 Bedok Reservoir Road, Singapore 479220
  Bedok  850 New Upper Changi Road, Singapore 467352
  Kampong Ubi CC 10 Jalan Ubi, Singapore 409075
  MacPherson  400 Paya Lebar Way Singapore 379131
     
West Keat Hong  2 Choa Chu Kang Loop, Singapore 689687
  Bukit Batok East  23 Bukit Batok East Ave 4, Singapore 659841
  Taman Jurong  1 Yung Sheng Road, Singapore 618495
  Boon Lay  10 Boon Lay Place Singapore 649882
  Bukit Panjang  8 Pending Road Singapore 678295

 

Q1. What is the #SGUnited Buka Puasa Meals Initiative?

The #SGUnited Buka Puasa Meals Initiative aims to provide up to 15,000 free meals daily for Buka Puasa to Malay/Muslim families in need and to healthcare workers during Ramadan.

This community ground-up initiative is a collaborative effort between Majlis Ugama Islam Singapura (Muis), Singapore Malay Chambers of Commerce and Industry (SMCCI), Roses of Peace (ROP), People’s Association and supported by MCCY.

 

Q2. What are the objectives of this initiative?

This initiative aims to:

(i)           ensure that individuals in need will have food for break of fast in the month of Ramadan;

(ii)          express our gratitude and give support to frontline workers and their families during this challenging period and;

(iii)         encourage the spirit of giving by providing meals to others who are in need for break of fast.

 

Q3. When will this initiative take place?

This initiative will last for a period of 30 days during Ramadan which starts on 24 April 2020 and ends on 23 May 2020. Residents who have registered for the initiative can collect their meals at the CCs which they have indicated during registration from 5.00pm to 6.00pm daily. Healthcare professionals can collect their meals at the respective hospitals.

 

Q4. Where do the free meals come from?

The free meals will be prepared in Halal central kitchens owned by licensed caterers.

 

Q5. I have recently found out about this programme. Am I eligible and how do I apply?

This initiative supports Malay/Muslim families who may not be able to afford meals during the month of Ramadan. Applicants may sign-up directly at the #SGUnited Buka Puasa Meals website (www.bukapuasa.sg) should they need a meal for Buka Puasa. Applications will be accepted on a first come, first served basis.

 

Q6. I am a Zakat recipient. Can I apply for this too?

Zakat recipients will be contacted by Muis to arrange the delivery of free meals to their homes. Hence, they should not sign-up via the public website to prevent duplication of requests.

 

Q7. Can I sign-up for the whole month or do I need to sign-up for each day? When will the application slots for each day be opened?

Yes, please indicate via the online order form the number of days in the week that you would like to sign up for the buka puasa meals.  Orders will be taken on a weekly basis.

 

Q8. Can I find out the menu before signing-up?

Where possible, we will upload the menu on the Buka Puasa portal if the information is ready.  We seek your understanding as the menu for the upcoming week may not be ready before the deadline to sign up.  We assure you that quality meals will be prepared for beneficiaries.

 

Q9. I have certain food allergies and/or dietary restrictions. Is it possible to indicate them in my application request?

Kindly indicate on the online application form.

 

Q10. Will the menu be the same at all collection points? Can I choose a different menu?

Daily menu shall not differ from one collection point to another.  If at all, there will only be slight variations.  As the central kitchens are preparing 15,000 meals daily, you may not opt for a customised or different menu.  We seek your kind understanding on this matter.

 

Q11. How many free meals can I collect for my household daily?

Each applicant is entitled to claim up to four meals per household, daily. As the number of free meals is limited to 300 per collection point, we would like to ensure that this initiative reaches out to as many families in need as possible.

 

Q12. Can there be more than one applicant in the household?

There should be only one application per household. As this initiative is based on goodwill and trust, we will regard each application as unique and that there are no multiple requests from the same household.

 

Q13. How do I know if my application is successful?

All applicants will receive a text message should their application be successful. The applicant will receive details of the collection point and timing. The applicant will need to bring along their NRIC to be scanned at the CC upon collection.

 

Q14. Can I go to a different collection point to collect my meals or change my collection point?

Applicants will be instructed via text message to collect their meals at the CC selected during the application.

 

Q15. I know of a beneficiary that is illiterate and/or unfamiliar with technology. Can I sign-up on their behalf?

Applicants may assist beneficiaries to sign-up. However, they will also need to assist the beneficiary with collection and/or inform them of the collection details. 

 

Q16. Can I authorise a friend or family member to collect on my behalf?

Applicants may authorise a friend or family member to collect on their behalf. However, they will need to show the text message sent to applicant at the collection point (text message should be forwarded to collecting party).

 

Q17. I applied but I didn’t receive any message. Can I still collect the free meal?

The CC may assist the applicant through the sign-up process for future dates, as the sign-up may have been done incorrectly or the applicant may have experienced technical issues. The CC may also advise the applicant to return at 6.00pm to collect a free meal should there be any uncollected meals.

 

Q18. Can I bring my own container to collect the food?

Due to hygiene purposes, all food items will already be pre-packed for ease of collection.

 

Q19. Can I keep the food for Sahur (pre-dawn meal) the next day?

Food should be consumed within the stipulated time, which is in accordance to NEA’s guidelines.

 

Q20. I can only make it to the CC after 7pm to collect the food.  How late will the collection counter be opened?

The collection counter will close at 6.00pm. Applicants are advised to authorise a friend or family member to collect on their behalf if they are unable to arrive on time. 

 

Q21. By the time I reach my residence after collecting the food, it will be past Buka time.  Can I break my fast at the CC premises?

Due to the current Circuit Breaker measures, applicants are not permitted to eat the collected food at the CC premises. Applicants are advised to come earlier to collect the food or authorise a friend or family member to collect the food on their behalf.

 

Q22. How can I volunteer for this initiative? 

Interested volunteers may sign up at the #SGUnited Buka Puasa Meals website (www.bukapuasa.sg) and indicate which CC they are keen to volunteer at.  They will receive a call from the CC upon successful application.

 

Q23. Will this be an annual initiative?

There are currently no plans to do so annually. This initiative is in direct response to the current COVID-19 situation, and to assist Malay/Muslim families in need during this challenging period.